Raphael came out for service to my condo because I stayed in a hotel that I’m pretty sure had bedbugs and was worried that I’d brought them home with me. I originally assumed I needed to do a full treatment, but Raphael started with an inspection first, listened to my whole saga, and talked me through what he was looking for. We ended up not seeing any signs of bugs, so he was great about talking through my options and ultimately we decided to hold off on full treatment. Raphael did a wonderful job of talking me through what to keep looking out for, how I can best protect myself when traveling going forward, and in general helping led me feel much more calm about what for me is a nightmare situation. I would highly recommend him to anyone going through a similar situation- he’s not only good at his work, he’s great at helping put you at ease, and that peace of mind is priceless!
